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Privacy Policy

How we collect, use, and protect your data.

Last Updated: April 1, 2026

SpotOn Technologies LLC ("SpotOn," "we," "us," or "our") operates the SpotOn Parking mobile application (the "App") and the website at spotonparking.net (the "Website"). This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.

By using the App or Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Account Information

When you create an account, we collect:

  • Name — Your full name, provided during sign-up or from your Google account.
  • Email address — Used for authentication, account recovery, and notifications.
  • Profile photo — Optional. You may upload a photo or use your Google profile picture.
  • User type — Your role on campus (e.g., commuter student, faculty, staff).

If you sign in with Google, we receive your name, email, and profile photo from Google's authentication service. We do not receive or store your Google password.

b) Vehicle Information

We collect your vehicle's make and color to help identify your car within the app. We do not collect license plate numbers.

c) Location Data

With your permission, we collect precise location data (GPS coordinates) to:

  • Show your position on the map relative to parking lots.
  • Calculate distances to nearby lots and provide directions.
  • Record where you parked when you start a parking session.
  • Optionally detect when you may have parked (auto-park beta feature, iOS only).

Foreground location is used while you actively use the App. Background location is only used if you opt into the auto-park beta feature and can be disabled at any time in your device settings.

d) Usage & Interaction Data

We collect information about how you interact with the App, including:

  • Parking sessions — Which lot you parked in, the time you parked, and when you left.
  • Lot feedback — Occupancy reports you submit for parking lots.
  • Rewards activity — Points earned, streaks, and reward redemptions.
  • Notification delivery — Whether push notifications were successfully delivered.
  • Search queries — Searches for lots, buildings, or addresses. Recent searches are stored locally on your device and are not synced to our servers.

e) AI Assistant Data

If you use the AI parking assistant, we collect the text of your questions and conversation history to provide contextual responses. Conversations are stored locally on your device and sent to our backend for processing.

f) Device & Diagnostic Data

We automatically collect:

  • Device identifiers — A unique device ID and push notification token for delivering notifications.
  • App version and platform — (iOS or Android) for compatibility and support.
  • Crash logs and performance data — To diagnose bugs and improve app stability.

g) Organization Membership

If you link your account to a campus organization, we collect your organization email address and role (student, faculty, or staff) to verify your membership and grant access to organization-specific parking lots.

h) Schedule Data

You may optionally enter your class schedule to receive personalized parking recommendations. Schedule entries include class name, day, and time.

i) Notification Preferences

We store your notification preferences (which alerts you want, quiet hours, timezone) so we can respect your communication choices.

2. How We Use Your Information

We use the information we collect to:

  • Provide core app functionality — Account management, parking lot display, real-time occupancy, navigation, and parking session tracking.
  • Personalize your experience — Smart lot recommendations based on your location, preferences, schedule, and user type.
  • Send notifications — Parking alerts for your favorite lots, streak reminders, and account communications.
  • Improve the App — Analytics to understand feature usage, crash reporting to fix bugs, and performance monitoring.
  • Manage rewards — Track points, streaks, and reward redemptions.
  • Verify organization membership — Email-based OTP verification for campus organizations.

3. Third-Party Services

We use the following third-party services that may receive your data:

Service Purpose Data Shared
Supabase Backend infrastructure, authentication, database All account and app data
Google Sign-In Social authentication Google account info (name, email, photo)
Google Analytics Website analytics Page views, site interactions (website only)
Mapbox Maps, directions, and location search GPS coordinates, search queries
Sentry Error tracking, crash reporting, performance monitoring Crash logs, email, IP address, device info
Vexo Analytics In-app analytics User ID, custom events
Expo Push Notifications Push notification delivery Device push token, notification content

These services have their own privacy policies governing their use of your data. We do not sell your personal information to any third party.

4. Data Storage & Security

Your data is stored on secure servers provided by Supabase with row-level security (RLS) enabled on all tables containing user data. All data is transmitted over encrypted HTTPS connections.

Some data is cached locally on your device (profile information, recent searches, AI conversation history) using secure local storage. This data is cleared when you log out.

While we implement industry-standard security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Your Rights & Choices

You have the following rights regarding your data:

  • Delete your account — You can delete your account and all associated data from the Settings page in the App. This action is permanent and removes all your data from our servers.
  • Manage location permissions — You can enable or disable location access at any time through your device settings.
  • Control notifications — Customize which notifications you receive or disable them entirely in the App's notification preferences.
  • Update your profile — Edit your name, profile photo, vehicle information, and user type from the Settings page.
  • Unlink organization — Remove your organization membership at any time.

6. Children's Privacy

SpotOn is designed for college campus users and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the App after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

SpotOn Technologies LLC
Email: support@spotonparking.net